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Contact Us

The ways to reach us, and when to expect a reply.

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What do you need help with?

Choose one and we'll point you to the right channel.

Reach Us

Ways to reach us

The same team answers all of these.

Sales & Support

WhatsApp

Usually the quickest way to get an answer — sales, billing and technical. Mon–Fri 8AM–5PM and Sat–Sun 8AM–3PM CAT; downtime and security issues are watched after hours.

Chat on WhatsApp
Sales & Support

Live Chat

Staffed Mon–Fri 8AM–5PM and Sat–Sun 8AM–3PM CAT. The chat button is on every page.

During office hours
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Sales & Support

Email Us

We reply within a few hours during office hours. Use whichever address fits.

team@wphost.co.zw — General & Sales technical@wphost.co.zw — Support

Sales & Billing

Call Us

Call during office hours for sales and billing questions.

+263 71 209 3699

Support & Billing

Submit a Ticket

For technical problems or billing questions that need a record, open a ticket in the client portal.

Open Client Portal

Support Hours

We work online only — no walk-ins and no public office. Support is handled over chat, WhatsApp, email and phone.
Live Chat & WhatsApp Mon–Fri 8AM–5PM · Sat–Sun 8AM–3PM CAT
Billing & Account Help Mon–Fri 8:00 AM – 5:00 PM CAT
Urgent Issues (site down, security) Watched after hours too
In-Person Meetings By Appointment Only

In-person meetings are by prior appointment only — arrange one over WhatsApp or email.

Still stuck?

Message us on WhatsApp or start a live chat — that's the fastest way to reach someone.

  • WhatsApp replies are usually within a few minutes during office hours
  • Email replies within 2–4 business hours
  • Downtime and security issues are watched outside office hours
  • Payments accepted in USD and ZiG
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Self-Service

Help yourself

A lot of common questions are already answered here.

Client Portal

Manage your hosting, domains, invoices, and support tickets all in one place.

Go to Portal
Knowledge Base

Setup guides and troubleshooting articles for WPHost hosting, domains and email.

Browse Articles
System Status

Current uptime and any ongoing incidents.

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Follow Us

Product updates, tips and the occasional offer.

FAQ

Common Questions

If your question isn't here, just ask us on WhatsApp or live chat.

WhatsApp is usually fastest — expect a reply within a few minutes during office hours. Outside them, urgent issues still get a response, just slower. For anything routine, email or a ticket is fine.

Yes. Live chat and WhatsApp are staffed Mon–Fri 8AM–5PM and Sat–Sun 8AM–3PM CAT. Outside those hours we still watch for urgent issues like downtime or a security problem and will respond — it may just take a little longer. Billing and account changes are handled during weekday office hours.

Log in to the Client Portal and open a new ticket from your dashboard. We pick it up, reply on the ticket, and keep it open until it's sorted.

Yes — we accept both USD and ZiG. Local payment options including EcoCash and bank transfer are available. Contact us on WhatsApp or via email for the current ZiG equivalent and payment details.

Message us on WhatsApp and start your message with "URGENT". We'll look at it right away, in or out of office hours.

Browse our hosting plans to find the right package, or chat with us on WhatsApp and we'll recommend the best fit based on your needs and budget. No jargon, no pressure.