Frequently Asked Questions

We guarantee 99.99% uptime on all plans, backed by redundant power and network infrastructure. If we fall short, we credit your account proactively — without you having to ask.

Each plan hosts one WordPress website. Our platform is built specifically for WordPress, so every plan is tuned for a single site — this is what keeps it fast and simple. To run more than one site, add another plan.

Absolutely — we migrate your existing WordPress site, database and media from your current host at no extra charge, and your live site stays online while we work. Just open a support ticket and we'll handle everything.

Registering your domain with us keeps everything — hosting, email, and your domain — in one place, making management simple. We register .co.zw, .org.zw, .ac.zw, .com, .net, .org, .co.za, .africa and .online. WHOIS privacy is available on the TLDs that support it (the .zw registry does not).

Search for your domain in our domain checker, add it to your cart, and complete checkout. A .co.zw domain is registered straight away; other extensions are completed by our team shortly after payment. Renewals are billed annually and you'll get reminders 30, 14, 7 and 3 days before expiry.

Yes — transfers are straightforward. For .com / .net / .org you'll need your EPP authorisation code from your current registrar; .zw domains don't use an EPP code and our team guides you through the registry's release step. In most cases the transfer extends your registration by one year at no extra cost.

Yes — WordPress is our primary platform. We design, develop, and deploy custom WordPress sites including WooCommerce stores, membership sites, and business portfolios. All sites include a training session so you can manage content yourself after launch.

A standard 5-page site typically takes 7–14 business days. A full e-commerce or custom project can take 4–8 weeks. We'll give you a confirmed timeline before work starts.

Yes — all hosting plans include business email on your own domain. Access it via webmail or configure it in Outlook, Gmail, or Apple Mail. Standalone email hosting plans are also available.

We accept EcoCash (instant, from your client dashboard) and bank transfer, in both USD and ZiG — easy to pay locally in Zimbabwe. Card and other options are on the way.

Yes. Start an upgrade from My Services in your dashboard — you pay a pro-rated invoice for the difference and the bigger plan is applied with no downtime once it's paid. Downgrades are handled by support and take effect at your next renewal.

Reach us via live chat on this site, support ticket in your dashboard, WhatsApp, or email at technical@wphost.co.zw. We're online Mon–Fri 8AM–5PM and Sat–Sun 8AM–3PM CAT, and watch for urgent issues after hours too.